For agencies and consultancies
Share Jira tickets with clients, without giving clients your Jira
Agencies run many clients in one Jira site. Every client wants to see where their requests stand; none of them should see another client's work, your estimates, or the internal thread about their change request. Collabound gives each client a window into exactly their tickets and nothing else.
The problem today
- Weekly status emails and spreadsheets copied out of Jira, already stale when they land.
- Clients asking for Jira access, which means seats, onboarding, and a permission scheme you have to get exactly right for every project.
- Internal comments about scope, budget, or the client themselves sitting one field away from what the client would see.
- When the engagement ends, someone has to remember to remove the access.
With Collabound
- 1
Set up each client as a partner
Create a partner organization per client in the Collabound portal. Your account managers can share only with the clients assigned to their projects.
- 2
Share the tickets that matter
From the Jira issue, share the request, bug, or deliverable to the client. Set an expiry if the engagement has an end date.
- 3
The client follows along in one place
Every ticket you have shared appears in the client's portal. They comment, upload files, and see status changes; their comments arrive in your Jira issue.
- 4
Close the engagement cleanly
Revoke shares or let them expire. The audit log shows what the client saw and when, which is useful when the invoice is questioned.
A typical content access template
Partner sees
- Summary and description
- Status and priority
- Due date
- Attachments
- Client-facing comments
Stays in Jira
- Time tracking and estimates
- Internal comments
- Sprint and epic links
- Cost or rate custom fields
- Other clients' tickets
Templates are defined by your administrators and applied to every share, so the same rules hold no matter who on your team shares.
What changes
Clients stop asking for status because they can see it. Account managers stop maintaining spreadsheets. Your Jira stays yours: one site, your permission schemes untouched, and no client ever holding a seat. Pricing follows your Jira user count, so adding a tenth or a hundredth client costs nothing extra.